Within 14 days of delivery of the ordered goods, the Customer has the right to withdraw from the contract without giving any reasons, according to the general rules resulting from the provisions on concluding distance contracts.


To complete your return, we require a invoice or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 of days.


36-month warranty (NexPTG PRO Carbon model)

24-month warranty (other models)

Returned or claimed product product should be sent back to the company address:

Synow Pulku 1
35-507 Rzeszow, Poland

Please print, complete and sign the form and send us the hard copy along with the product you are sending back.